Better shipping
every time
For every island, for every shipper.
Our why
ShipSmart was founded with a simple mission: to transform shipping in the Caribbean.
We’re a founder-led, mission-driven company that exists to make the process easier, more transparent, and more reliable for individuals and businesses.
Unlike traditional couriers, we go beyond just moving boxes. We clear packages, deliver with professionalism, and keep customers informed every step of the way.
Our easy-to-use tech makes shipping simple and stress-free from sign up to delivery.
Shipping Smarter for a Greener Caribbean
Every time a package arrives, it comes in a box—sometimes a box far bigger than what’s inside. Thousands of these boxes arrive every single day, filling our ports, stacking up in our landfills, and creating unnecessary waste.
At ShipSmart, we see a better way. By consolidating multiple packages into fewer boxes, we’re not just saving our customers money—we’re protecting our Caribbean environment.
To eliminate 60 tons of excess cardboard waste in the Caribbean Region.
That’s the equivalent of saving:
Less packaging means fewer trees cut down for cardboard. Shipping smarter saves trees.
Reducing excess packaging saves millions of gallons of water used in production.
Fewer shipments, lower emissions. Consolidating reduces our carbon footprint.
Happy
SHippers
Quick
Answers
Everything you need to know before you ship with ShipSmart.
ShipSmart gives you a U.S. shipping address where your packages are received, logged, and managed in one place. From there, you can choose to ship packages directly or consolidate multiple packages into one shipment to save money. We then coordinate shipping, customs clearance, and delivery through our trusted partners and on-island agents.
Customers who choose to consolidate typically save 30–70% by consolidating multiple packages into one shipment instead of shipping each package individually. Your exact savings depend on the size, weight, and destination of your items, but consolidation is one of the most effective ways to reduce shipping costs.
Packages are usually logged into your account within 24 hours of delivery to our warehouse. During high-volume periods, it may take up to 48 hours. If your package still does not appear after 48 hours, you can submit a package inquiry through the app.
Packages may be held for up to 10 days free of charge while you prepare your shipment. After the free storage period, a $3.50 per day, per package storage fee applies. ShipSmart is not a long-term storage facility, so packages should be shipped or consolidated within this timeframe.
You can reach our team through WhatsApp, live chat, or email, whichever is most convenient for you. For the fastest support, we recommend using live chat or WhatsApp so our team can assist you in real time. You can also email us anytime at team@goshipsmart.com.
Still have questions?
Visit our Help Center for detailed guides, policies, and step-by-step support or reach out to our team anytime via WhatsApp, chat, or email.